Refund and Return Policy

Hashbush Wedding Card Factory

Effective Date: June 6, 2024

Last Updated: June 6, 2024

1. Introduction

At Hashbush Wedding Card Factory, we are committed to providing you with high-quality wedding invitations and exceptional customer service. We understand that there may be times when you need to return a product or request a refund. This Refund and Return Policy outlines the conditions under which returns and refunds will be accepted and processed.

2. Returns

2.1 Eligibility for Returns

You may return your order under the following conditions:

  • The product is defective or damaged upon arrival.
  • The product received does not match the specifications or customization details provided at the time of order.
  • The return request is made within 14 days of receiving your order.

2.2 Non-Returnable Items

Custom-made or personalized items, including wedding invitations with specific customizations, are not eligible for returns unless they are defective or damaged upon arrival.

3. Refunds

3.1 Eligibility for Refunds

Refunds will be issued under the following conditions:

  • The product is returned in its original condition, unused, and with all original packaging and accessories.
  • A valid return request is made within 14 days of receiving the product.
  • The return is approved by our customer service team after inspecting the returned product.

3.2 Refund Process

  • Contact our customer service team at headoffice@hashbushweddingcardfactory.com or +91 8129821074 to initiate a return.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at headoffice@hashbushweddingcardfactory.com or +91 8129821074.

5. Return Shipping

5.1 Return Shipping Costs

  • If the return is due to a defect or an error on our part, we will cover the cost of return shipping.
  • For all other returns, the customer is responsible for the return shipping costs.

5.2 Return Address

Please send your returned product to:

Hashbush Wedding Card Factory
Attn: Returns Department
Opposite Ammathottil, Near Music College
Thycaud, Thiruvananthapuram, Kerala - 695014

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at headoffice@hashbushweddingcardfactory.com or +91 8129821074. We will arrange for a replacement or a refund, as per your preference.

7. GST Information

Our GST Number: 32AAMPH3622F1Z5

8. Contact Us

For any questions or concerns about our Refund and Return Policy, please contact us at:

Hashbush Wedding Card Factory
Email: headoffice@hashbushweddingcardfactory.com
Phone: +91 8129821074
Address: Opposite Ammathottil, Near Music College, Thycaud, Thiruvananthapuram, Kerala - 695014

By purchasing from Hashbush Wedding Card Factory, you agree to this Refund and Return Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on our website.